In case of errors or questions about your electronic transfers, you agree to promptly
contact the Bank's Treasury Access Service Group by phone at (877)872-9414 or email at
TreasuryAccess@TheBancorp.com.
You may be required to confirm the information provided, in writing, to the Bank at the
following address within 10 Business Days:
Treasury Access – Deposit Operations
409 Silverside Road, Suite 105
Wilmington, DE 19809
If you believe an EFT transaction was processed in error, was unauthorized, or if
you need more information about a transfer listed on the statement or receipt, you
must contact the Bank no later than 60 days after the problem or error first appeared
on your statement. In your communication with the Bank, please provide the following information:
- The account name and account number;
-
A description of the error or the transfer you are unsure about, why you believe
it is an error or why you need more information; and
- The dollar amount of the suspected error.
When the Bank receives your error notification, the Bank will report to you on the
Bank's investigation within 10 Business Days of the status of the investigation. In
all cases the Bank will correct any error promptly. If the Bank needs more time to
investigate your question or complaint, the Bank may take up to 45 calendar days for
telephone banking transactions and ACH transactions. The Bank may take up to 90 calendar
days for international transactions. If this is necessary, the Bank will provisionally
credit your account for the amount you believe is in error within 10 Business Days of your
original complaint or question so that you will have the use of the money during the time
it takes the Bank to complete its investigation. If the Bank does not receive your written
confirmation of your questions or complaint within 10 Business Days, the Bank may decide not
to provisionally credit your account.
The Bank will send you a written explanation within 3 Business Days after the Bank finishes
its investigation. You may ask for copies of the documents the Bank used in its investigation.
If provisional credit was given, and it is determined that there was no error, you
must repay to the Bank the amount of the provisional credit for the disputed item(s),
and the Bank may deduct such amounts from your Commonfund Cash Account without further
notice.